Department: Professional Development Institute
Contract Type: Full Time
Last to Accept Applications: August 22, 2024
The American University of Iraq, Sulaimani (AUIS)
AUIS, established in 2007, is an independent, nonprofit, coeducational, English-speaking university located in the vibrant city of Sulaimani, the cultural capital of the Kurdistan region in Iraq. Recognized as a UNESCO City of Literature, Sulaimani is home to AUIS's expansive modern campus, which features 50 classrooms, state-of-the-art computer labs, a library, auditoriums, dining, and sports facilities. Our 1,400 students hail from diverse backgrounds and are taught in English by a faculty comprised of 30% Americans, 40% Iraqis, and professionals from over 20 other countries. The university's English-language preparatory program is the only one in Iraq to have earned U.S. accreditation from the CEA, and our graduates are highly sought after by both regional and international employers, with many continuing their studies at leading universities in the United States and Europe. For more information, visit www.auis.edu.krd.
About the Professional Development Institute (PDI):
Since its inception in 2011, the PDI has quickly become a leader in professional adult education in the Kurdistan region. Complementing AUIS's educational objectives, PDI provides lifelong learning opportunities through a range of programs and services designed to help participants achieve personal and professional goals, enhance organizational productivity, and contribute to their communities. PDI places a high value on customer satisfaction and is committed to offering top-tier individual, corporate, and executive education and services.
Position Overview:
The PDI Coordinator plays a crucial role in the administration and customer service operations of the Professional Development Institute. As the primary point of contact for clients and potential clients, the Coordinator manages all office procedures, ensuring efficient and courteous service in a dynamic, fast-paced environment. This role requires close collaboration with various departments to support the Institute's operations and administrative functions. In addition to administrative duties, the Coordinator is responsible for managing social media content and overseeing the administration of standardized tests such as IBT TOEFL and SAT.
Key Responsibilities:
- Provide exceptional customer service by addressing client inquiries and requests promptly and accurately.
- Maintain accurate records of courses, students, and instructors.
- Coordinate and manage course and program schedules in collaboration with the PDI team.
- Organize and book classrooms, offices, meeting rooms, and other spaces for various functions.
- Manage office supplies and ensure the maintenance of storage areas.
- Support staff with travel arrangements, expense tracking, and program supplies.
- Process internal paperwork for the PDI team.
- Assist with organizational functions and general meeting support, including arranging and following up on interviews and calls.
- Handle ESL and language course evaluations and customer complaints, escalating issues as necessary.
- Liaise with departments such as FMD, Purchasing, and Finance when required.
- Order and maintain stock of course materials, books, and testing supplies.
- Create and manage engaging content on social media platforms (Facebook, Instagram, LinkedIn).
- Grow and engage the audience through strategic social media management.
- Correspond with external testing agencies, including ETS, Pearson VUE, and College Board.
- Oversee and conduct individual and group standardized tests, including occasional Saturday test dates.
- Communicate and respond to emergency issues as directed by the PDI Director.
- Perform additional duties as assigned by the Director in line with the role and the incumbent's skills and experience.
Qualifications and Skills:
- Bachelor's degree required.
- Minimum of 2 years of experience in a similar role or environment.
- Proven ability to adapt to a rapidly changing environment.
- Strong organizational skills with attention to detail.
- Proficiency in office software (Word, Excel, Outlook, PowerPoint).
- Excellent language skills in English and Kurdish; Arabic is preferred.
- Outstanding communication and interpersonal skills.
- Ability to work collaboratively across interdisciplinary teams.
- Enthusiastic, dedicated, and self-motivated with a strong initiative.
- Exceptional problem-solving abilities.
- Customer-focused with a strong knowledge of products and services.
- Team-oriented, with a passion for collaborative work.
- Public speaking skills are an advantage.
Applicants should submit the following materials via email, with “PDI Coordinator” in the subject line, to recruitment [at] auis.edu.krd:
- Cover letter
- Curriculum vitae
No telephone calls please. While we thank all applicants for their interest, only those under consideration will be contacted for a follow-up interview. AUIS is an Affirmative Action / Equal Employment Opportunity employer that believes cultural diversity is essential to education.